Shipping policy

Choose your artwork, size and framing option, then check delivery for your address. For a custom size, a delivery option that is not shown at checkout, or a specific deadline, contact us for a quote before ordering.

Delivery within Australia

Standard Australian delivery is included where stated on the artwork page. Your artwork may be produced in Australia or overseas, depending on the size and framing option. Preparation and delivery estimates therefore vary between products.

Your order needs time for production before it is despatched, followed by carrier transit. A shipping or transit estimate describes the journey after despatch; it does not include production. The total time depends on the artwork, size, framing option, production location and delivery address. Contact us before ordering for the current estimate for your selection, especially for a set, a work produced overseas or a specific deadline.

If you need your artwork by a particular date, please contact us before ordering. We will check the available production and delivery options, including express services where available, and confirm any additional charge.

International delivery

Selected canvas options can be ordered online for delivery to New Zealand, Singapore, Hong Kong, Japan, Malaysia and the emirate of Dubai in the United Arab Emirates. Each eligible option is one canvas. View the eligible artwork options.

Order one eligible canvas, or two where checkout shows a delivery option for your combination. Some combinations of two artworks require a quote, even when each artwork can be ordered on its own. The delivery charge and order total are shown before payment. Two artworks may travel in separate parcels.

For three or more canvases, complete sets, custom sizes, express delivery or a combination without a checkout option, request a quote before ordering. Send the artwork names, sizes, framing choices, quantity, country and postal code.

All other destinations, including China, Taiwan and Gulf destinations outside Dubai, require a quote. We will check availability and the delivery route, then confirm the total price and estimated timing before you decide to order.

We do not use one delivery estimate for every country or artwork. Import duties, taxes or carrier clearance fees not collected at checkout may be payable on delivery. Any included charges will be shown at checkout or in your written quote.

Preparation, tracking and delivery

Each artwork is made to order. Preparation time is separate from the time a parcel spends in transit. Estimates use working days and exclude weekends and public holidays. They may be affected by the artwork specification, destination, carrier service or customs processing.

Tracking information is sent after despatch where available. Please check your delivery address before completing your order. If you spot an error, contact us as soon as possible; changes may not be possible once production or despatch has begun.

For a delayed or missing delivery, contact us with your order number so we can investigate and explain the next steps.

Changes and cancellations

Please check the artwork, size, framing option and delivery details carefully before ordering. If you want to change or cancel an order, contact us as soon as possible. Where no mandatory cancellation or cooling-off right applies, a change-of-mind cancellation or return may not be available once production has begun.

Any mandatory cancellation, withdrawal or cooling-off rights that apply to your order remain available. Printing an artwork after it is ordered does not by itself mean that the artwork is legally personalised or exempt from those rights. If a genuinely custom specification affects your cancellation rights, we will explain this before you place that order.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.

Faults, damage or an incorrect item

If there is a problem with your order, contact Maison Remea with your order number and a description of the issue. Photographs of the artwork and packaging help us assess transit damage or an incorrect item. Please keep the packaging while we work through the next steps with you.

We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law. For a major product failure under the Australian Consumer Law, you may choose a refund or replacement. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Please contact us before sending an item back so we can explain any assessment or return arrangements. Where a problem is covered by consumer guarantees, return and collection arrangements will follow the requirements of the applicable law.