Refund policy

Changes and cancellations

Please check the artwork, size, framing option and delivery details carefully before ordering. If you want to change or cancel an order, contact us as soon as possible. Where no mandatory cancellation or cooling-off right applies, a change-of-mind cancellation or return may not be available once production has begun.

Any mandatory cancellation, withdrawal or cooling-off rights that apply to your order remain available. Printing an artwork after it is ordered does not by itself mean that the artwork is legally personalised or exempt from those rights. If a genuinely custom specification affects your cancellation rights, we will explain this before you place that order.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.

Faults, damage or an incorrect item

If there is a problem with your order, contact Maison Remea with your order number and a description of the issue. Photographs of the artwork and packaging help us assess transit damage or an incorrect item. Please keep the packaging while we work through the next steps with you.

We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law. For a major product failure under the Australian Consumer Law, you may choose a refund or replacement. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Please contact us before sending an item back so we can explain any assessment or return arrangements. Where a problem is covered by consumer guarantees, return and collection arrangements will follow the requirements of the applicable law.